Privacy Policy

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and mailing address
Booking Information: Reservation dates, room preferences, number of guests
Payment Information: Billing details processed securely through our payment partners
Communication Data: Messages sent via WhatsApp, email, or phone
Technical Data: IP address, browser type, device information, and cookies

How We Use Your Information

We use your personal information for the following purposes:

To process and confirm your room reservations
To communicate with you about your booking
To provide customer support and respond to inquiries
To improve our services and website experience
To send promotional offers and updates (with your consent)
To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted partners who assist in operating our website and conducting our business (e.g., payment processors, IT support)
Legal Requirements: When required by law or to protect our rights, property, or safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL encryption for all data transmitted through our website
Secure servers and restricted access to personal data
Regular security assessments and updates
Staff training on data protection practices

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Understand how visitors interact with our website
Improve website functionality and performance

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect certain features of our website.

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation on how we use your data
Right to Data Portability: Request transfer of your data to another service
Right to Object: Object to certain types of data processing

To exercise any of these rights, please contact us at mfsupremehotel.reservations@gmail.com.

WhatsApp Business API

We use the WhatsApp Business API to communicate with our guests for:

Booking confirmations and reminders
Customer service and support
Promotional messages (only with explicit consent)

By contacting us via WhatsApp, you agree to receive messages from us through this platform. You can opt out at any time by replying "STOP" or contacting us directly.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Reservation records: 2 years after your stay
Communication history: 1 year
Marketing preferences: Until you opt out

After these periods, your data will be securely deleted or anonymized.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

International Data Transfers

Your personal information is stored and processed in Nigeria. If you are accessing our services from outside Nigeria, please be aware that your information may be transferred to, stored, and processed in Nigeria where our servers are located.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MF Supreme Hotels & Suite Ltd
Road 2 No.1 Efundara Estate, Off Alago Radio
Erunwen Ikorodu, Lagos, Nigeria
Phone: +234 701 228 9147
Email: mfsupremehotel.reservations@gmail.com
WhatsApp: +234 701 228 9147

Company Information